Privacy Policy

The Urban Shave Barber Shop · Last updated 26 September 2026

The Urban Shave is a barber shop at 1045 E 9th St, Lockport, IL 60441, operating as a registered assumed name of Frosted Fades, Inc. This policy explains what we collect when you book an appointment with us, and what we do with it.

What we collect

When you book an appointment on this website, we collect your name, mobile phone number and email address, along with the service, barber, date and time you chose. If the shop books for you by phone or at the counter, we collect your name, number and appointment details. If you have visited before, we keep a record of your past appointments so the shop knows your history.

We use your email address only for news about your appointments: your confirmation, a reminder, and word if the shop moves or cancels it. We do not send marketing email.

If you send a text message to the shop's number, we keep your message and pass it on to the shop owner so they can reply.

We do not collect payment information on this website. You pay at the counter when you come in, and card payments are handled by the shop's own card terminal, not by us.

Text messages

Texts are optional. You choose whether to get them with the box on the booking form, or by telling the shop when they book for you. If you don't, you can still book — we just won't text you.

If you agree, we use your mobile number to send you messages about your own appointments only:

• a confirmation when you book, with a link to change or cancel it,
• a reminder on the day of your appointment,
• a message if the shop moves or cancels your appointment,
• a thank-you after your visit, with a link to leave us a Google review (no more than one a day).

Message frequency varies: usually two to three messages per appointment, more if your appointment is moved or cancelled. We do not send marketing blasts, and we do not text people who have not agreed to it.

Message and data rates may apply. Your mobile carrier's standard charges apply to messages you send and receive.

To stop: reply STOP to any message and you will not receive another one. Reply HELP for help. You can still book appointments after opting out — we just won't text you, so keep the link to your booking that is shown on screen when you book.

We do not share your mobile number

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, trade or otherwise disclose your phone number to anyone for their own use.

A few companies handle your details on the shop's behalf, only so the booking system works, and may not use them for anything else: Twilio, which delivers our text messages; Resend, which delivers our booking emails; Render, which hosts this website and the booking system; and TaskCaddy, which builds and runs the booking system for the shop and keeps backup copies of it. No mobile information is shared with any party for marketing purposes, and text message opt-in data is never shared with anyone.

How long we keep it

We keep your appointment record for as long as you remain a customer, so the shop can see your history and preferences. Ask us to delete your record at any time, using the contact details below. We remove it from the booking system, and backup copies are deleted within 90 days.

Who can see your details

Your name and phone number are visible to the shop's staff — the owner, the front desk and the barbers — so they can find and manage your booking. On the barbers' own daily schedules your name is shortened and your number is not shown, but staff can look you up by name or number when they need to. TaskCaddy, which runs the booking system for the shop, can also see booking records in order to keep it working.

Cookies and tracking

This website does not use advertising cookies and does not track you across other websites. The booking pages store your choices in your own browser only while you are booking.

Children

We welcome kids in the shop, but appointments should be booked by a parent or guardian. We do not knowingly collect information directly from children under 13.

Contact us

Questions about this policy, or want your details removed?
The Urban Shave Barber Shop, 1045 E 9th St, Lockport, IL 60441
(815) 905-3979